Salesforce Outage Disrupts Businesses and Governments – across multiple data centres
Salesforce, the global customer relationship management platform, is grappling with a major service outage affecting thousands of businesses and government departments worldwide.
The disruption, which began around 05:55 UTC on November 15, has taken down access for users across multiple data centres.
Salesforce, one of the world’s largest enterprise software providers, has yet to identify the exact cause of the outage.
The company’s latest update suggests the issue may involve excessive network traffic and database instability, leading to speculation about a possible cyberattack or distributed denial-of-service (DDoS) attack.
However, Salesforce has not confirmed or denied any malicious activity.
It is also possible that recent changes triggered the database and system load.
Salesforce said in a statement,
The database team has analyzed affected databases and identified some inconsistencies. The databases are now being restored from the most recent stable backup,
Salesforce says it remains unclear when affected customers might see improvements.
The impact of the outage has been substantial, with many global businesses and government departments reliant on the platform for critical operations.
Salesforce customers are awaiting further details, with many bracing for extended delays.
Salesforce has promised to provide updates every 30 minutes as it works toward a resolution.
Service disruption – Salesforce Services
Update
The database team has analyzed affected databases and identified some inconsistencies. The databases are now being restored from the most recent stable backup. The Network team has identified and applied a rate limit to regulate and optimize connections. Further investigations have highlighted a recent change as a potential trigger, and as of 09:00 UTC, teams are working to validate a rollback of this in a canary instance in parallel. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
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Salesforce Outage Disrupts Businesses and Governments – across multiple data centres, source
